Ao999 Terms & Conditions – Read Before Using the Platform

By using the ao999 website or mobile app, you are considered to have read and accepted these Terms & Conditions in full. ao999 operates under an international gaming licence. It is the user's own responsibility to be aware of the laws applicable in their country.

These Terms & Conditions may be updated at any time. When changes are made, ao999 will notify members via their registered email or in-app notification. Continued use of the platform after any update will be considered acceptance of the revised terms.

• ao999 reserves the right to modify, suspend, or discontinue its services — in whole or in part — at any time.
• All content on the platform is the intellectual property of ao999 — unauthorized use without prior permission is strictly prohibited.
• If incorrect odds or erroneous payments occur due to a technical fault, ao999 reserves the right to correct them.

You must be 18 years of age or older to register on ao999. Providing accurate and truthful information at the time of registration is mandatory. Accounts created with false information will be suspended and deposited funds may be forfeited.

Information required for registration:

• Full Name (as per National ID)
• Date of birth (for age verification)
• An active mobile number (must match your bKash/Nagad account)
• Email address (optional but recommended)
• Your preferred password (minimum 8 characters)

Only one account may be created per mobile number. ao999 may request additional verification documents at any time after registration.

Ao999 complies with international Anti-Money Laundering (AML) policies. As part of this, KYC verification becomes mandatory for withdrawals above a certain amount or when suspicious transactions are detected.

Accepted documents for KYC:

• National ID Card (NID) — photos of both sides
• Passport (if available)
• Driving License
• Mobile Number Verification (OTP)

KYC verification is typically completed within 24–48 hours of document submission. Withdrawals may be temporarily on hold during the review, but betting can continue as normal. If documents are unclear, you may be asked to resubmit them.

Ao999 supports transactions via all major mobile banking services, including bKash, Nagad, and Rocket. The minimum deposit is ৳100 and the minimum withdrawal is ৳300.

Important Withdrawal Rules:

1. Withdrawals will only be sent to the mobile number used to register your account.
2. The applicable wagering requirement must be met before any bonus funds can be withdrawn.
3. Without completed KYC verification, daily withdrawals are capped at ৳5,000.
4. After KYC verification, the maximum daily withdrawal limit is ৳5,00,000.
5. If suspicious activity is detected, ao999 may temporarily suspend withdrawals and request additional verification.
6. If deposits and withdrawals are made without any betting activity, ao999 reserves the right to void those transactions.

All odds displayed on ao999 are subject to real-time changes. Once a bet is confirmed, the odds at that moment are final — any subsequent movement in odds will have no effect on the outcome of the bet.

Reasons a bet may be voided:

• If a match is postponed for more than 36 hours beyond its scheduled start time
• If incorrect odds are displayed due to a technical error
• In the event of a venue change (for cricket matches)
• If a match is not completed and no result has been declared

During Live Betting, ao999 reserves the right to suspend specific markets at any time — particularly just before events that may affect the match outcome (such as wickets, goals, or penalties).

All bonus offers at ao999 come with their own terms, which are clearly stated alongside each bonus. Please read those terms carefully before claiming any bonus.

General Bonus Rules:

1. The welcome bonus can be claimed only once per email address or mobile number.
2. Bonus validity periods are generally 7–30 days — the specific duration is clearly stated alongside each bonus.
3. Welcome bonus wagering requirement: bonus amount × 15x on Sports Betting.
4. Only bets placed at minimum odds of 1.70 or higher will count toward wagering requirements.
5. Cashback bonuses can be withdrawn directly — no additional wagering required.
6. Ao999 may modify, cancel, or suspend any bonus offer at any time.

The following activities are strictly prohibited at ao999. Violations will result in permanent account closure and may lead to legal action.

• Opening or Operating Multiple Accounts
• Involvement in match-fixing or manipulation of results
• Placing Bets Using Bots or Automated Software
• Logging into or using another person's account
• Using ao999 for money laundering purposes
• Deliberately providing false information to gain an advantage
• Unauthorized Attempts to Access ao999 Systems
• Accessing from a Restricted Region via VPN or Proxy

Ao999 treats responsible gaming not merely as a rule, but as a genuine ethical commitment. We want every member to play for entertainment — not out of financial pressure or addiction.

Responsible Gaming Tools Available at ao999:

• Set daily/weekly/monthly deposit limits
• Daily Betting Limit
• Cooling-off Period: 24 hours to 30 days
• Self-Exclusion: 6 months to permanent ban
• Reality Check: reminders after playing for a set period of time

These tools are available under the "Responsible Gaming" section in your profile settings. Once Self-Exclusion is activated, it cannot be cancelled before the set period ends — this is intentional by design. For more information, Responsible Gaming page.

Ao999 may suspend or close a member's account without prior notice under the following circumstances:

• If evidence of prohibited activity (Section 07) is found
• If KYC verification fails or fraudulent documents are submitted
• Upon Order from a Court or Regulatory Authority
• Extended inactivity (no transactions for 12 months)
• At the member's own request

The refund policy for any remaining balance upon account closure depends on the reason for closure. If the account is closed due to prohibited activity, the balance may be forfeited. For voluntary closure or closure due to inactivity, the balance is generally refunded.

For long-inactive accounts, ao999 may deduct a monthly maintenance fee of up to ৳100 — however, no further deductions will be made once the balance reaches zero.

Ao999 treats the protection of members' personal data as a top priority. Information provided at registration and data collected during platform use are stored under strict security measures.

• All data is transmitted with 256-bit SSL encryption
• Passwords Are Never Stored in Plain Text
• Personal Information Is Never Sold to Third Parties
• User data may only be shared upon request from a regulatory authority

For more details, visit ao999's Privacy Policy Read.

For any dispute or complaint, please contact ao999 first via live chat or email at support@ao999.xyz. The support team typically provides an initial response within 24 hours.

Dispute Resolution Steps:

1. Submit a complaint via Live Chat — a case number will be issued immediately.
2. If your issue is not resolved within 72 hours, please send a detailed complaint via email.
3. Ao999 management will communicate a final decision within 14 business days.
4. If a member is unsatisfied with the final decision, they may escalate the matter to the relevant licensing authority.

Ao999 reserves the right to update these Terms & Conditions at any time. For major changes, members will be notified at least 7 days in advance. Minor changes may take effect immediately.

The latest version of the Terms & Conditions is always available on this page. The "Last Updated" date at the top of the page indicates when changes were last made.